Area Customer Service Coordinator – Managed Services (Onsite)

Work Environment

Onsite, multiple client locations including (but not limited to):

San Jose, Menlo Park, Mountain View, Santa Clara, Fremont, Oakland, Livermore

Job Summary

The Area Customer Service Coordinator supports managed services operations across multiple client locations. This role requires flexibility, strong customer service skills, and the ability to adapt to different environments such as corporate offices, law firms, warehouses, and retail headquarters. The position supports mail services, shipping and receiving, copy/production centers, reception, hospitality, and conference room setups.

Key Responsibilities

• Support daily managed services operations across assigned client sites

• Provide mailroom, shipping/receiving, reception, hospitality, and conference room support

• Assist with conference room setups, equipment readiness, and customer requests

• Rotate between client locations as needed, sometimes with short notice

• Work independently or alongside Ricoh team members depending on site

• Support onboarding, cross-training, and operational best practices

• Escalate service issues and support resolution through management

• Maintain a customer-focused, service-driven environment

• Perform physical duties including standing, walking, lifting up to 50 lbs

Requirements

• High school diploma or equivalent

• Minimum 12 months of related customer service or operations experience

• Strong verbal and written communication skills

• Ability to adapt to changing locations and environments

• Ability to stand and walk for extended periods

• Ability to lift up to 50 lbs without assistance

• Reliable transportation required

• Valid drivers license and minimum auto insurance (per Ricoh policy)

• Basic to intermediate computer skills (Microsoft applications, file navigation)

Mileage Reimbursement

Mileage reimbursement available per client policy after the first 15 miles each way.

Interview Process

• First round: Virtual interview

• Second round: In-person interview (if selected)