Reservation Admin for an onsite assignment (graveyard shift)

We are seeking a highly skilled and experienced Reservation Admin with QA expertise to join our team. The successful candidate will be responsible for managing reservations, ensuring customer satisfaction, and conducting quality assurance tests to maintain the highest standards of service.

Qualifications
Any accounting-related
Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry
Proven experience as a QA Specialist
Strong English communication and interpersonal skills, both verbal and written
Proficient in Microsoft Office Suite and reservation management systems
Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration
Good problem solver & has a Positive attitude
Well-organized, Responsible, and Initiative
Fast learner & highly trainable with good analytical skills
Willing to start immediately

Key Responsibilities
Manage reservations:
Receive and process reservation requests via phone, email, or online platforms
Confirm reservation details with customers, including dates, times, and any special requests
Update reservation systems with accurate information and communicate any changes to relevant parties
Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth reservation experience for customers
Ensure customer satisfaction:
Respond promptly and professionally to customer inquiries and concerns
Provide personalized and helpful service to all customers
Resolve any issues or complaints in a timely and satisfactory manner
Maintain a high level of customer satisfaction and loyalty
Conduct quality assurance tests:
Collaborate with the QA team to develop and implement testing procedures for reservation processes
Conduct regular tests to identify any issues or areas for improvement
Document test results and provide recommendations for improvements
Collaborate with other departments to implement recommended improvements