The Systems Engineer is responsible for the following:

Assess and identify appropriate solutions to be implemented into our clients IT

environment and make solution recommendations to the sales team(vCIO role)

Completely own, execute and manage customer projects and internal initiatives.

Understand design and implementation of core networks

Participate in project design, estimation, and implementation

Resolve escalated inbound hardware, software, or network technical support requests, via

email, phone and web

Document customer interaction with high attention to detail and accuracy within

ConnectWise system

Qualifications

(ranked highest preferred to lowest):
Experience and understanding of:

Microsoft Office 365 (Exchange Online, One Drive, SharePoint)
Microsoft Windows, Windows Server
Microsoft Azure

Cisco Meraki
ConnectWise Suite


Self-motivated when it comes to new initiatives or technologies we or our customers will
be deploying.
Consulting experience or a comprehensive understanding of a consultancy role and the
business/financial impact of technology decisions for our customers
6+ years providing IT systems administration
Server Administration: troubleshooting servers and associated applications, installing new
servers.
Networking(Cisco/Meraki): implementing & supporting managed switches, routing &
VLANs.
Microsoft Azure and Intune
Virtualization: Hyper-V, VMWare
Experience and understanding of:
Active Directory
Apple OS, Android, iOS
Scripting in Powershell, Python, CMD, etc
Windows OS system updates/Security patching
Veeam Backup and recovery

Tenacious desire to solve complex technical problems
Excellent written, verbal and interpersonal communication skills
Excellent time management skills; ability to multitask and prioritize assignments
Desire to learn new technology
Positive and friendly attitude