By joining us you will

Design and implement functional contact flows allowing our hosting customers to reach

the best agent for their needs

Fix bugs and implement changes in a timely manner

Implement API calls to different business systems

Maintain existing flows, rights groups, configurations and additional apps within our

contact center solution

Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc

Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,

Terraform, Vault)

Support and advise customer care units to improve business efficiency

Take part in on-call duty to maintain 24/7 availability

Continually learn new technologies

Be part of a team that shapes how customer care is handled on a worldwide scale.

Have the opportunity for remote work.

What were looking for:

A team player who can easily work with multinational teams

You have experience in at least one scripting language (e.g: Javascript, Python, ...),

including testing and debugging your code after deployment

Familiarity with contact center / call center operations

Your communication skills allow you to communicate technical details to a layman

audience

Understanding of different operating systems

Ideally you already have experience in telephony systems and SIP

Ideally basic knowledge of MySQL or PostgreSQL

Knowledge about data compliance (GDPR) is a plus

Your experience comes from either formal education or practical knowledge

Of course you are fluent in english