Job Summary:

The Franchise Manager will oversee and manage franchise operations for our restaurant chain, ensuring franchisee compliance with company standards and driving growth. This role requires a dynamic individual with extensive experience in restaurant operations, strong leadership skills, and the ability to build and maintain relationships with franchisees.

Key Responsibilities:

• Franchise Development:
  • Identify and recruit potential franchisees.
  • Assist in the development and implementation of franchise sales and marketing strategies.
  • Evaluate franchise applications and conduct interviews.
• Operational Oversight:
  • Provide support and guidance to franchisees to ensure successful restaurant operations.
  • Conduct regular visits to franchise locations to ensure adherence to company standards and operational procedures.
  • Implement best practices across all franchise locations to enhance operational efficiency and customer satisfaction.
• Training and Support:
  • Develop and deliver training programs for new franchisees and their staff.
  • Offer ongoing support and troubleshooting to franchisees to address operational challenges.
• Compliance and Quality Control:
  • Ensure franchisees comply with company policies, procedures, and quality standards.
  • Conduct regular audits and inspections of franchise locations.
  • Address non-compliance issues and implement corrective actions as necessary.
• Financial Management:
  • Monitor franchisee financial performance and provide guidance on financial management.
  • Assist franchisees in developing and achieving business plans and financial targets.
• Relationship Management:
  • Build and maintain strong relationships with franchisees, acting as the primary point of contact between the franchisee and the company.
  • Facilitate effective communication and collaboration between franchisees and corporate teams.
• Marketing and Brand Management:
  • Support franchisees in executing local marketing initiatives.
  • Ensure brand consistency across all franchise locations.
  • Gather market insights and feedback to inform corporate marketing strategies.

Qualifications:

• Education:
  • Bachelors degree in Business Administration, Hospitality Management, or a related field.
• Experience:
  • Minimum of 5 years of experience in restaurant operations, with at least 2 years in a management role.
  • Proven experience in franchise management is highly desirable.
• Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Solid understanding of restaurant operations, including food safety and quality standards.
  • Financial acumen with the ability to analyze financial statements and performance metrics.
  • Problem-solving skills with the ability to address and resolve issues effectively.
  • Ability to travel extensively to franchise locations.

Personal Attributes:

• Proactive and self-motivated with a strong sense of responsibility.
• Customer-focused with a passion for delivering exceptional service.
• Adaptable and able to thrive in a fast-paced environment.
• Detail-oriented with a commitment to quality and excellence.