Key Responsibilities:

• Supervise daily operations of the hotel, including front desk, housekeeping, food & beverage, and maintenance, ensuring all departments meet or exceed hotel standards.
• Handle guest check-ins, check-outs, and resolve any guest complaints or concerns, ensuring a high level of guest satisfaction at all times.
• Oversee the implementation of safety and security procedures to ensure guest and staff safety.
• Manage the performance of hotel staff during shifts, providing support, coaching, and addressing performance issues when necessary.
• Ensure all hotel policies and procedures are followed by staff and that proper documentation is maintained.
• Coordinate with department heads to ensure smooth operation of services (housekeeping, maintenance, F&B, etc.).
• Monitor hotel occupancy levels, revenue generation, and manage room allocations effectively.
• Maintain effective communication with senior management regarding issues that arise during the shift.
• Perform regular walkthroughs of the hotel, inspecting facilities and ensuring cleanliness, safety, and operational standards are upheld.
• Handle administrative tasks as required, such as shift reports, guest feedback, and incident reporting.
• Respond to emergency situations and manage critical incidents as they arise, ensuring minimal disruption to hotel operations.