Full-time, remote | $58,000 to $60,000 per year

Monday through Friday, 8:30 a.m. to 4:30 p.m. Central Time

If you've ever followed up with a patient after a visit and discovered they never got their medication or couldn't schedule the next appointment, you know where this job starts. You'll use your LPN or LVN experience to help members understand their care plan and get the services they need to follow it.

AlediumHR is recruiting for this role on behalf of our client supporting Medicaid, Medicare Advantage, and Dual Eligible Special Needs Plan (D-SNP) members. The work is done remotely, with a high volume of member outreach by phone and text.

Responsibilities

• Manage a caseload and reach out to members to assess their needs, explain available benefits and programs, and agree on practical care goals.
• Use your nursing experience to ask informed questions, reinforce patient education, and communicate relevant concerns to the member's healthcare team.
• Coordinate with providers, health plans, pharmacies, and community organizations to arrange appointments, resolve access issues, and keep services on track.
• Identify barriers such as transportation or difficulty obtaining medication and help members connect with available resources.
• Use motivational interviewing to help members decide which next steps they can take. Follow up to see what happened and what still needs attention.
• Document member contacts, care plans, and actions in the care management platform and complete required correspondence.

Required experience

• Active, unrestricted Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) license.
• At least two years of relevant experience. Your background should show how you've educated patients, coordinated services, solved problems, and managed follow-up, whether in a formal care coordination role or as part of your nursing work.
• Experience working with Medicaid or dual-eligible members.
• At least one year of remote work experience and a dedicated home office.
• Experience communicating with patients or members by phone and text, using motivational interviewing, and documenting in a care management system or electronic health record.
• Strong verbal and written communication skills and the ability to work independently with members, families, and providers.

Bilingual fluency in Spanish and experience working on a Mac are preferred. Experience serving veterans is a plus.

Remote work location

You must live in Alabama, Florida, Georgia, Indiana, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, or Texas and be able to work the Central Time schedule above. Texas residents are preferred.

Benefits

• Medical, dental, and vision insurance, including a 100% employer-paid option.
• 401(k) with employer matching and a health savings plan with employer contributions.
• Paid time off, paid sick time, and paid holidays.
• 100% employer-paid short-term disability, long-term disability, and basic life insurance.
• Training and development and an employee assistance program.

How to apply

Please apply for immediate consideration. Please include the state where you live and the state or states where your license is active.