Country Manager (Poland)

ALCOR is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe.

Our clients: People ai, Grammarly, BigCommerce, Ledger, Sift, and many others.

We are looking for a Country Manager to become a trusted partner to our international clients act as their COO, helping them to launch and scale operations from scratch, entering new markets (Eastern Europe & LATAM), and building smooth, scalable processes.

What tasks await you:

• Represent Alcor on the local market serve as Alcors regional ambassador, providing deep insight into the regional IT ecosystem, business culture, and regulations.
• Act as the primary point of contact for clients cultivate strong, long-term partnerships and proactively identify client needs.
• Lead operational setup including presenting the location, sourcing top-tier vendors, office setup, procurement, insurance, etc.
  
• Coordinate onboarding, offboarding, and payment processes for the clients local team.
• Ensure seamless cross-functional collaboration work closely with legal, finance, and recruitment teams to deliver WOW-level service.
• Support pre-sale activities: participation in intro calls with prospective clients to represent your region and showcase local expertise.
• Drive business growth by expanding client accounts in your region.

Requirements:

• 3+ years of experience in a client-facing role: Customer Success / Support , Account Manager.
• Deep understanding of the local tech market including market pros and cons, trends, talent pool, local IT hubs, onboarding, and offboarding procedures.
• Fluent English communication both verbal and written.
• Strong customer focus with a WOW-service mindset.
• Analytical mindset, proficient in Excel, and confident using data to drive insights and decisions.
• Proactive and adaptable thrives in a fast-paced, dynamic environment and can independently manage tasks across time zones.

We also offer:

• An exciting, dynamic job with the opportunity to grow and learn.
• Working only with product IT companies that have innovative projects and advanced technologies.
• 20-day paid vacation, 100% paid sick leave.
• Additional days off for special occasions, all national holidays off.
• Compensation of medical insurance.
• Flexible working schedule.
• Remote work.
• IT Kit.
• Professional education, training courses, and conferences (on the basis of work performance).
• A warm atmosphere of young and proactive people, corporate events, and team building.

If you are interested in the position, please send your CV.
We'd love to meet you!