MS Core Engineer

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications for individuals and companies, via leveraging a distinctive, proprietary technology. Headquartered in Paris, Vierzon, and San Francisco, Ledger has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including the Ledger hardware wallets line already sold in 165 countries.

As an L2 Support Engineer, you will become a part of an international team responsible for engineering activities to support production services and infrastructure in a cloud-native environment. If you like to work with us, let us share our need for competencies.

Your daily responsibilities:

• Application incidents analysis in preproduction and production environments, root cause analysis, and reports preparation;
• Management of preproduction and production environments ensuring safe day-to-day operations;
• Create and operate extra tools or services whenever required;
• Prepare for production operations and further maintenance of the production environments. Ensure that accurate operations are performed and that all actions are done in a documented way;
• Perform validation and execution of requests received from development and account management teams;
• Document the setup of production environments in order to build a safe and reliable knowledge base;
• Be a technical expert on Company products deployed to the production environment;
• You will have a key role in identifying and implementing practices to deliver constant improvement;
• Report implementation, configuration, and testing progress to the Team Lead as required;
• Cooperate with other teams and stakeholders in an international environment to ensure the delivery of the end-to-end SLA for managed solutions;
• Participate in on-call duties to ensure uninterrupted operations of the production environment.

What need you to have:

• Experience with Unix (preferably Ubuntu), including shell scripting;
• Knowledge of networks, network protocols, and setup of the network elements;
• Experience with operations of multi-tier software systems;
• Strong and hands-on experience with troubleshooting processes to detect exact, proven root causes of incidents;
• Skills for managing a virtualized environment (containerized environment experience is highly welcomed);
• Knowledge of cloud concepts (AWS preferred);
• Knowledge of generic SQL database concepts and operations;
• Communication that leads to excellent working relationships with all parties;
• Take ownership of issue resolution;
• Quickly identify, analyze, and proactively solve problems before they affect the outcomes of the platform;
• Ability to identify and deliver improvement;
• Good English oral and written communication skills (in the areas of technical document writing).

What would be great if you had:

• Quickly learn and become an expert in new skills and technologies;
• Quickly gain credibility and build successful relationships with teammates, customers, and third parties;
• Work effectively with people across multiple organizational, functional, geographic, and cultural boundaries, and across a wide spectrum of technical and professional skills;
• Work autonomously as and when required;
• Ability to mentor younger teammates;
• Basic knowledge of blockchain technologies;
• Able to travel as and when reasonably requested.

Our architecture and technology stack:

• Managed Services
• AWS
• Kubernetes
• Docker
• Spinnaker and ArgoCD
• Saltstack, Ansible, Terraform
• Github
• Ubuntu
• Jira, Confluence
• TLS/SSL protocols
• IaC/Infrastructure as Code

Let's discuss more details :)