Role:

The Operations Manager will lead and manage a team of Restaurant Managers/Supervisors, responsible for all aspects of day-to-day running of restaurants including Sales, Customer Service, quality control, operations, Staff Development, training, provide effective line-management and human resources.

Major Responsibilities:

-          Demonstrate leadership in managing and motivation.

-          Ensure that upon the new restaurant opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner.

-          Responsible of searching, selecting recruiting, appraisal, motivations and standards pf job performance of the individuals with in team.

-          Accountable for coaching and training managers with appropriately skills and product knowledge to execute highest standard and growth.

-          Ensure all new employees in the department receive an induction training program.

-          Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services,

-          Help and train advance management skills and responsible for scheduling and rolling training programs for all restaurants,

-          Manage and oversee new project, equipment, replacement, test programs and vendor relations.

-          Stay ahead of the operations through restaurants visits per company policy and evaluate restaurant practice against company standards.

-          Responsible for all marketing and advertising activities,

-          Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure consistent high of preparation and services,

-          Comply with all health and safety regulation, staff training and development as required and keep records for health inspectors

-          Estimate the food consumption of each restaurant, place orders with suppliers, and schedule delivery of fresh food and beverages.

-          The operation manager will look over the restaurants and insure that their restaurants become center of excellence perfection and demonstrate as training center for the new franchisees and their staff.

-          Provide reports on the performance progress against the plans and budget.

Qualifications & Desired Skills:

-          10+ years operational experience in international Fast food chain industry

-          Strong communication, organizational, operational, and people skills

-          Highly presentable

-          Developed analytically and problem- solving abilities,

-          Strong interpersonal and leadership skills

-          A hands -on approach to problem solving with a training bias

-          Strong customer service orientation.