Sr Process Executive (Mandarin)

Job Description:

·         Working towards creating a positive environment and improve user experience online.

·         Managing and safeguarding content effectively on digital platforms.

·         Responding to user inquiries with high quality, speed, empathy, and accuracy.

·         Understanding and remaining up to date with client policies and guidelines.

·         Resolving inquires according to defined policies and procedures.

·         Fulfilling base productivity and quality requirements.

·         No Night shifts. Workdays: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic)

Job Requirements:

·      Must have prior experience of more than 6 month.

·   Excellent writing, reading and speaking skills in MANDARIN language is must.

·   Computer knowledge, the ability to browse the internet, ability to send and receive emails, good typing speed, and expertise in M.S.Office is required.

·         Connect & provide highest level of satisfaction to the customer. Manage the timely and accurate payments for Program in accordance with the agreed upon SLA.

·  Quick learning and understanding of Microsoft Policies.

· Ability to work in a complex multitasking environment (navigating through multiple on-line systems).

·        Flexible to extend the shift hours during Peak and Non-Peak seasons.