Field Service Manager

• Create and implement project plan, timeline and execution and working with key members on the project to come up with the goals and objective for project rollout. 
• Responsible for the project status report to update the stakeholders.
• Review closely on the project schedule and initiate the project meeting on timely schedule with team members and stakeholders.
• Managing resource planning to ensure sufficient team member to support the project; determine if external resource is require supporting the project, if yes recruited and manage appropriate resources.
• Conduct onsite audit to ensure all project been carry out as per SOW, ensure quality of the project been deliver and conduct a post-project evaluation to determine how well result were achieved.
• Give clear directions and instructions to team member to execute the project plan.
• Managing in goal setting, skill enhancement and performance reviews activities for staffs.
• Investigate and resolve any issues resulting from substandard performance.
• Ensure company policies and procedures are followed by the team members.
• Provide training, support and guidance to staff to ensure timely and quality customer services.
• Ensure that the resources are properly trained to meet service objectives.
• Identify and resolve employee concerns/complaints.
• Review with field service coordinator in resource identification and planning.
• Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.