Content Review - Thai

• Understand and remain up-to-date with client’s policies and guidelines
• Review user reports regarding website content
• Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
• Serve as an advocate for the user community
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside policy
• Fulfill base productivity and quality requirements of the client
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
• Identify inefficiencies in workflows and suggest solutions
• Review of sensitive content sometimes involving graphic or disturbing subject matter