Job Title: Customer Service Representative (CSR) – Bilingual (English/Spanish)
Salary Range: $48,000 – $55,000 annually
Start Date: Immediate

Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) who is fully bilingual in English and Spanish and possesses strong Excel skills. This role is ideal for someone who thrives in a fast-paced environment, can manage data efficiently, and delivers high-quality support to a diverse customer base.

Key Responsibilities:

• Provide professional and timely customer support via phone, email, and chat in both English and Spanish
• Accurately document customer interactions, issues, and resolutions in internal systems
• Use Microsoft Excel to track, analyze, and report customer data, including creating spreadsheets, using formulas, and generating reports
• Resolve customer inquiries, complaints, and service requests with a problem-solving mindset
• Collaborate with internal teams to ensure customer issues are addressed efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Identify trends or recurring issues and escalate when necessary

Qualifications:

• Fully bilingual in English and Spanish (written and verbal)
• Proven experience in a customer service or support role
• Strong proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data organization)
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational abilities
• Ability to multitask and manage time effectively
• Comfortable working in a fast-paced, deadline-driven environment