GENERAL MANAGER – OPERATIONS

Location: Doral, FL | Salary: $120,000 average

We are seeking a hands-on General Manager – Operations to lead our Miami operation and drive warehouse, transportation, logistics, customer service, and operational performance.

The ideal candidate is a visible operational leader who can lead from the warehouse floor, develop managers and employees, establish KPIs, improve processes, and build a high-performing operation.

Key Responsibilities

• Lead overall warehouse, transportation, logistics, and station operations.
• Design and improve operational processes, SOPs, workflows, and productivity.
• Lead, coach, and develop managers and operational teams.
• Manage KPIs, SLAs, safety, quality, productivity, and profitability.
• Oversee transportation, trucking, dispatch, and distribution activities.
• Drive continuous improvement and operational efficiency.
• Build a culture of accountability, safety, teamwork, and exceptional customer service.

Requirements

• 5–10+ years of progressive leadership in logistics, warehousing, transportation, freight forwarding, distribution, cold chain, aviation cargo, or related industries.
• Experience leading managers and developing high-performing teams.
• Strong operational, financial, and analytical skills.
• Hands-on leadership style with the ability to train, coach, and lead from the floor.
• Experience designing, organizing, or improving a warehouse operation is a strong plus.
• Strong knowledge of KPIs, SOPs, WMS/TMS, transportation, trucking, dispatch, and process improvement.
• Fluent English and Spanish required.
• Must work in person in Doral/Miami, FL.

Keywords: General Manager, Operations Director, Senior Operations Manager, Warehouse Manager, Distribution Center Manager, Terminal Manager, Hub Manager, Station Manager, Logistics Manager, Freight Forwarding, Perishable Freight, Cold Chain, Warehouse Operations, Transportation Management, Trucking, Dispatch, Distribution, 3PL, Supply Chain, WMS, TMS, KPI, SOP, Continuous Improvement