Customer Success Manager

Set up customer success team for company, and Manage entier department is to responsible for ensuring customer satisfaction and expectation to achieve company sales goal.

Key Roles & Responsibilities:

- Establish department and team

- Responsible for maintain strong relationships with customers, understanding their needs and wants.

- Coordinate internal teams for customer satisfaction

- Analyze and measure customer satisfaction, identifying opportunities to improve customer experiences and execute.

- Establish necessary SOP and guideline as well as CRM tools for optimization of sales activities

- Responsible for identifying their needs and provide solutions to any issues or challenges.

- Team management

- Responsible for money collection, make sure no overdue outstandings

- Any other tasks assigned by founders