Customer Service Officer (Inbound & Social Media)

1 Year Contract Position: Customer Service Officer (Inbound & Social Media)

Company Overview:

TechnoMech Sdn Bhd is a leading technology and engineering company that specializes in providing innovative solutions to various industries. We are committed to delivering high-quality products and services to our clients, and we are looking for a dynamic and customer-oriented individual to join our team as a Customer Service Officer (Inbound & Social Media).

Job Summary:

As a Customer Service Officer (Inbound & Social Media), you will be responsible for providing exceptional customer service to our clients through various channels, including inbound calls and social media platforms. You will serve as the first point of contact for our customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. You will also be responsible for managing our company's social media presence and engaging with customers on these platforms.

Key Responsibilities:

- Respond to customer inquiries and concerns via inbound calls and social media platforms in a timely and professional manner

- Provide accurate and helpful information to customers regarding our products and services

- Resolve customer complaints and escalate complex issues to the appropriate department for further assistance

- Keep track of customer interactions and maintain accurate records in the company's database

- Monitor and manage the company's social media accounts, including responding to comments and messages from customers

- Develop and implement strategies to increase customer engagement and satisfaction on social media platforms

- Collaborate with other departments to ensure a seamless and positive customer experience

- Stay updated on product knowledge and company policies to effectively assist customers

- Identify and report any recurring customer issues to the management for further improvement

- Participate in training and development programs to enhance customer service skills and knowledge

Qualifications and Skills:

- High school diploma or equivalent; Bachelor's degree in Business Administration or related field is preferred

- 2-3 years of experience in customer service, preferably in a call center or social media management role

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Proficient in using social media platforms and customer service software

- Ability to multitask and work in a fast-paced environment

- Strong organizational and time-management skills

- Customer-centric mindset with a strong dedication to delivering exceptional service

- Ability to work independently and in a team environment

- Fluency in multiple languages is a plus

Join our team at TechnoMech Sdn Bhd and be a part of a dynamic and innovative company that values customer satisfaction. If you have a passion for providing excellent customer service and are proficient in social media management, we would love to hear from you. Apply now and take the first step towards a rewarding career with us!