Banking Customer Service - 5 Days Work Week (Taiwan Hong Kong Markets)

Key Responsibilities:

1. Client Support:
   • Handle inbound calls and emails from business clients regarding products, services, and account-related inquiries.
   • Provide professional and timely responses to client inquiries, ensuring high levels of customer satisfaction.
2. Issue Resolution:
   • Troubleshoot and resolve complex issues related to products, services, and technical problems.
   • Escalate unresolved issues to higher-level support or the appropriate department while ensuring prompt follow-up until resolution.

3. Compliance and Documentation:

• Ensure all client interactions are documented accurately in the CRM system.

• Adhere to company policies, procedures, and industry regulations in all client interactions.

Requirements:

• Experience: Previous experience in B2B customer service, preferably in a call center support environment.
• Skills: Strong communication skills, problem-solving abilities, and a customer-centric mindset. Proficiency in CRM systems and technical troubleshooting.