Client Service Manager (Workforce Management Solutions)

If you are a customer service specialist craving excitement, growth, and the rush of being part of a Small and Medium Enterprise (SME) with bold plans for expansion, then look no further we want you on board!

Our client is a leading provider of workforce management solutions, specialising in contingent workforce management and immigration services. With over 25 years of experience, we help businesses efficiently engage and manage their workforce while ensuring full compliance with Australian and New Zealand regulations.

Their core values are anchored in remarkable customer-centricity, trailblazing energy, a passion for positivity, and an unwavering commitment to nurturing growth.

About the Role:

As the heartbeat of the operations, you'll be on the frontline, ensuring exceptional customer delivery and experience. Your role involves managing the day-to-day service operations with speed, personalisation and style that sets our client apart.

Key Responsibilities:

• Be the primary point of contact for our customers and contractors.
• Oversee the onboarding process enhancing our brand with first impressions.
• Skilfully manage timesheet and payroll enquiries
• Educate and empower contractors on our cutting-edge systems and processes.
• Contribute to the excitement of new customer implementations.
• Tackle administration tasks, run customer reports, and maintain impeccable documentation.
• Foster effective communication and collaboration with customers, contractors, internal teams, and external partners.

About You: The Superstar We're Looking For!

• Proven experience in customer service and coordination roles, preferably in a dynamic contractor-focused environment.
• An expert in dealing with numerous stakeholders.
• Excellent written and verbal communication skills words matter!
• The ability to prioritise an ever-changing workload.
• Tech-savvy with the ability to pick up new systems with ease.
• A drive to succeed and a positive attitude that permeates even on our toughest days.
• Embrace diversity in all its forms, celebrating nationalities and cultures.
• A team player we have a wonderful team dynamic that thrives on collaboration, support and shared success

What Awaits You:

• A positive work environment that mirrors your energy.
• Opportunities for professional and personal growth as we ride the wave of SME success.
• A chance to be part of something big your contributions will make an impact.
• A team that feels more like a family, where collaboration and camaraderie are part of our client DNA.