Job Openings Service Engineer

About the job Service Engineer

PRESENTATION OF THE ROLE 

Principal mission :

Provide service support to Fastems customers throughout Malaysia.

Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites.

Mission I – Service support in Malaysia

  • Conduct preventive maintenance on Fastems equipment at customer sites

  • Advise Malaysian clients on critical spare-parts management

Mission II – Service on Fastems equipment

  • Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers

  • Recalibrate the robotics and handling robots

  • Ensure safety-systems checks

Mission III – Breakdowns and customer challenges

  • Attend breakdowns and resolve customer challenges on site

  • Perform root-cause analysis

  • Help customers to reconfigure their production flow

Mission IV – Installation of new capital equipment

  • Help to supervise the mechanical assembly of new systems

  • Support the test and commissioning phase

  • Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools)

Mission V – Communication and reporting

  • Act as the integral conduit for communication between customer and Service Manager

  • Assess complex technical requirements and advise customers on suitable solutions


THE PROFILE

Knowledge & Skills

  • Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites
  • Experience of high-precision production environments, with electro-mechanical fault-finding from a service / maintenance background
  • Mechatronics (robotisation) or mechanical (automation) academic background, with good knowledge of computer science
  • Experience in one or more of the following is highly desirable: CNC, robotics, automation systems
  • 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field
  • Languages: fluent professional English and Chinese (Mandarin)

Abilities & Behaviour

  • Personable, with the ability to operate within a customer-focused environment

  • Approaches tasks with tenacity and initiative

  • Highly organised, able to plan time and manage workload effectively

  • Drive, ambition and the potential to progress as the Malaysian operation grows

  • High level of autonomy

  • Malaysian citizen with a valid driving licence


REPORTING LINE & FUNCTIONAL RELATIONS

  • Direct Manager : Service Manager (based in China)

  • Internal cross-functional relations : Service Manager and Back-Office support

  • External relations : Customers, partners and suppliers


CONDITIONS & PLACE

  • Location : Based in Penang, Malaysia (remote / home-based)

  • Travel required: Approx. 70% of the time, across Malaysia


EVOLUTION

  • Career : Grow together with the company's expansion in Malaysia and SEA

  • Perspective : Broader service responsibility as Fastems' Malaysian operation grows


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