Operations Manager (Container)

The Manager is responsible for overseeing the operations of container shipping services within Malaysia. He will also lead a team, manage budgets, and ensure high customer service. 

Responsibilities:

1. Operational Management

• Oversee daily container shipping operations and shipping agency.
• Ability to guide the team to solve all shipping-related issues.

2. Customer Relationship Management

• Address customer inquiries and resolve issues related to shipping and cargo handling. 
• Ensure high levels of customer satisfaction through effective service delivery.

3. Team Leadership

• Lead and manage a team of operational staff.
• Provide training, support, and performance evaluations for team members.
• Foster a positive and productive work environment.

4. Logistics Coordination

• Coordinate with liners to ensure seamless cargo movement.
• Manage container inventory and tracking systems.
• Optimize logistics processes to improve efficiency and reduce costs.

Requirements:

• Bachelor's degree in Logistics, Maritime Studies, Business Administration, or a related field. 
• Degrees from Malaysian universities or institutions recognized by the Malaysian 
• Qualifications Agency (MQA) are preferred.
• At least 3-5 years of experience in container shipping, logistics, or maritime operations,with specific and significant experience in the Malaysian market, which is a crucial advantage for this role.
• Strong knowledge of Malaysian shipping regulations, container handling, and port operations.
• Excellent leadership and team management skills.
• Strong financial acumen and experience in budget management.
• Exceptional customer service and relationship management skills.
• Excellent communication and negotiation abilities.
• Proficiency in Bahasa Malaysia and English, with additional local languages being a plus.

Preferred Skills:

• Experience in managing large-scale container shipping operations within Malaysia. 
• Knowledge of Malaysian maritime law and international trade regulations