Retail Operations Manager

SCOPE AND GENERAL PURPOSE OF THE JOB An integral part of the day-to-day operations of the department. Managing, coordinating and developing Store Managers to achieve and excel annual sales budgets and profitably of all assigned retail outlets. Working closely with the General Managers to ensure the divisions strategic plans are executed thoroughly and all goals achieved. 

MAIN DUTIES AND RESPONSIBILITIES 

• Assist and ensure both in written and delivered sales target of the entire stores are achieved a monthly and yearly basis.
• Build effective relationships with retail partners. 
• Ensure thorough and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends. 
• Identify opportunities through consumer insights to drive business performance. 
• Provide high profile leadership and direction by maintaining positive customer service and employee relations. 
• Accountable for all aspects of store operations. Ensure that safety and securities are maintained, reporting all problems/hazards immediately. Assist with all new store set ups. 
• This includes site technical meetings and progress reports, merchandizing and fixtures staffing, training of new staff etc. 
• Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing and expenditures. 
• Work closely with purchaser to find out on newly arrive stocks and arrange for all stores to transfer them into respective stores for display. 
• Undertake to oversee and work closely with warehouse on service location items including taking actions on way to minimize the stocks level in this location.
• Ensure that all stores are scanning out the delivered sales (status 7) on timely manner. 
• Maximizes quality and quantity of production placement of stock on sales floor through good merchandising and ensuring appropriate stock rotation and mark downs. 
• Responsible for managing all employees, including but not limited to hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments. 
• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping. 
• Ensure that all paperwork and reports are completed accurately and in a timely fashion Conduct employee briefings. 
• Follow and enforce all company policies and procedures. Ad Hoc assignments as and when required.

Remuneration & Benefits

• High Base 
• Group Insurances
• Many type of leaves 
  
• Staff purchase benefits
• profit sharing