Branch Head, Land Transport

About the client:

Our Client is one of the world's leading logistics providers and has a significant presence in Malaysia.Our Client specializes in providing integrated logistics services, including freight forwarding, supply chain management, and contract logistics.

Job Description:

• Responsible for Land branch performance in accordance with company policy and procedures.
• Manages the tactical activities for branch area of assignment related to marketing, finance, logistics and operations to ensure successful revenue, productivity, and profitability levels
• Oversees workforce planning and development for the branch to ensure employee capability and performance align with the company overall business needs.
• Ensures compliance with safety, security, regulatory, and company policies.
• Manage Field Sales to hunt , develop and secure business with new and existing Land customers.
• Monitors the market to generate new business opportunities and acquire new business , measured against defined KPIs leading to revenue, volume and profitable growth.
• Ensuring overall customer satisfaction. Actively develops the system freight network business.

Specific Accountabilities:

• Full P&L responsibility for the Land branch.
• Create and execute the branch business plan for the Land product.
• Provide sound leadership for the Land branch.
• Ensure branch profitability.
• Manage and develops branch personnel.
• Represent first escalation point and ensures a smooth de-escalation.
• Establish and maintain relationships with key customers. Regular customer visits.
• Coordinate the resolution of business issues with relevant stakeholders.
• Responsibility for the Land branchs budget and achievement of branch-specific KPIs.
• Ensure sustainable growth of Field Sales customers in terms of Revenue GP.
• Steering and coordinating branch field sales activities (target setting, account planning, alignment regarding use of tools and CRM).
• Foster cross-selling activities within the branch and cluster.
• Ensure cost efficient sales support activities supporting field sales representatives focusing on customer facing activities.
• Define target customer list for and with Field Sales at least twice per year.
• Lead, coach and motivate Field Sales team, e.g. manage performance, train and develop talent, build team capabilities and individual competencies.
• Keep close and regular communication and alignment with Cluster Product Management.
• Steer Customer Service regarding retention of existing customers.
• Actively reviews and manages the performance of customers through corrective action planning against performance results, including potential exit planning with loss making customers.
• Manages and grows own portfolio of existing and potential A+ and A customers. Size depends on number of employees in the team.
• Drives Field Sales team to secure the necessary size and quality of the pipeline for Land to reach budget.
• Join sales visits.
• Drives for DB Schenker corporate culture within the Land branch.
• Supports development of the system freight network, eg through assignment of Field Sales staff, sprints.
• Responsible for all cross dock operations (quality & safety) within branch territory, regardless if outsourced or self-operated.

Qualifications:

• Minimum Bachelor's degree in management or any related fields such as transport, logistics, supply chain, etc.
• 3-5 years of relevant managerial experience within the industry.
• Result oriented.
• Entrepreneurial mindset.
• Strong leadership personality.
• Sales competencies such as Strategic Selling Skills, Strategic Account Management Skills, Customer-centricity, Presentation and Negotiation Skills.
• Strong verbal and writing communication skills - competent in English language both written and spoken.
• Good knowledge of Ms. Office (Word, Excel, Power-Point, Visio and other applications).