IT Technical Helpdesk (SHD) - Japanese speaker

Job summary

The job involves providing internal IT support to both Japanese and non-Japanese clients as an L1 level technical support role. This is a B2B position

Job responsibilities:

• Provide IT support (server, system, PC troubleshooting, etc.) to clients mainly in Japanese via phone, email, and chat, but there will also be inquiries in English.
• Record and update call logs in the database, CRM, and ticketing system.
• Other related tasks.

Job requirements:

• Possess at least a professional certificate in IT/ Computer Science.
  Preferred candidates with experience in IT-related work or customer support
• Open to applicants with no experience or recent graduates

Language requirements:

• For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
• For Japanese native candidates: Intermediate to business level English

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to ngcindy@asiarecruit.com.my.

Consultant in charge of the role:

Cindy Ng
Recruitment Consultant
WhatsApp no: +60 12-505 9127