Customer Service (Live Chat & Email) - Basic up to 5k - KL Sentral

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job details & requirements:

• Basic Salary RM3500 - RM5000
• Fixed Allowance
• KPI Allowance
• Shift Allowance
• Able to work Rotational Shift (24/7)
• Min SPM
• Preferred with Customer Service Experience
• Diploma/ Degree Fresh welcome to apply
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Employer questions:

Your application will include the following questions:

• Which of the following languages are you fluent in?

Qualified and interested candidates can apply by clicking the button below.