Customer Success Specialist - Japanese Speaker

Job summary

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to provide customers satisfaction on high quality advertisement and promotions.

Job qualifications:

• Possess professional customer service skills, solutions mindset, multi-tasking, passion for customersand ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language
• Basic knowledge on Computer operations

Preferred qualifications:

• Inbound calls, email, and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant
  market/region that will be supported
• Flexible in shifting schedule

Job responsibilities:

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the client platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about client products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solution to improve the support of our community of customers
• Identify inefficiencies in workflows and suggest solutions
• Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the globalteam

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to christine@asiarecruit.com.my.

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant