Digital Data Reviewer - Taiwanese Market

Job responsibilities:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Job requirements:

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and Traditional Mandarin skills
• Knowledge and understanding of Taiwan Cultural Context
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Fresh Degree Holder or Diploma with min 5 years working experience

Job details:

• Job location: Bangsar South
• Foreign nationals are welcome to apply, preferably Chinese and Taiwanese professionals with proficiency in Traditional Mandarin skills
• Employer will bear all the cost for the Employment Pass for eligible foreign nationals.
• Intake: 1st batch - end of September & 2nd batch - early October
• 24/7 shift rotation

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to christine@asiarecruit.com.my.

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant