Inbound Customer Service (Basic up to RM4000 + Allowance - open for freshgrads)

Job Description:

Job responsibilities:

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maintain confidentiality of the customers and data at all times

Job requirements:

• Diploma + 2 years of working experience
• Degree Fresh are welcome to apply
• Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
• Able to speak in Mandarin will be an added advantage
• Good communication in English
• Support Voice (Inbound Call)
• Willing to be based in KL
• Only open for local Malaysians

Job benefits:

• Basic up to RM4000 (depending on experience)
• Standard Shift Allowance, RM 350
• Night Shift Allowance
• Transport Allowance
• Quarterly KPI Incentive up to RM2,200
• Language Allowance
• Dental/Optical yearly allowance
• Confirmation bonus after 6 months

Employer questions:
Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Do you have customer service experience?
• Have you worked in a call centre before?
• Are you available for shift work?

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to feiying@asiarecruit.com.my.

Consultant in charge of the role:

Fei Ying Lee
Senior Recruitment Consultant
WhatsApp no: +60 16-373 9128