Client Services Lead (Mandarin Speaker based in Malaysia)

Company background

This is an opportunity to work with one of the fastest-growing players in tech, within a leading global professional services company. Be part of something amazing in 2024 and beyond.

Job details:

• Job type: Permanent Role
• Salary: Up to RM 20,000 + yearly bonuses
  
• Work schedule: Monday to Friday, 9am to 6pm
• Work location: UOA Office Tower, Bangsar
• Job intake: Late September or early October

Job responsibilities:

• Leading revenue growth in depth for strategic accounts and direct client-facing initiatives
• Reports directly to the Functional Lead
• Will have management oversight of Sales Managers in span of control
• Will assume specific FL responsibilities when as cover during FL PTO
• Main POC for Client Servicing Industry Sales Manager
• Will collaborate closely with Client Servicing Industry Sales Manager to design and implement strategic and tactical sales plans
• Take ownership and responsibility for execution of those sales plans executed by Sales Managers and Sales Reps in span of control
• Will build and maintain the optimal sales execution environment focused on these key areas; People, Processes, Performance and Productivity (4Ps)
• Will have quarterly KPI/OKR and Revenue targets rolled up from team and individuals in span of control
• Drive a culture of ownership, innovation, quality and operational rigour span of control
• Analyse revenue/OKR performance data to identify & drive measured actions to impact OKR or Revenue targets.
• Support preparation and delivery with commentary of regular insight into business performance and outlook in span of control, including weekly business reviews
• Create and maintain positive employee engagement in a high-performance environment
• Own specific priority initiatives across span of control as required from time to time in areas such as in-quarter churn, high priority new product launches focused on driving lower funnel advertising revenue based on conversion performance.

Job requirements:

• Native-level language fluency in Mandarin is required
• Bachelor's Degree or higher
• Deep and significant understanding and professional experience in online, performance-based advertising solutions, ideally with sales leadership or experience
• Preferably experience in leading teams of people managers (i.e. as a manager of managers)
• Experience in leading teams involved in Enterprise level or Key Account level Account Management activities is a distinct advantage
• Relevant experience working with Advertisers exporting internationally out of the Greater China region is a distinct advantage
• Deadline and detail-oriented
• Data-driven decision-making, very strong analytical and proven reporting skills
• Able to analyse business data in detail to provide continuous improvement suggestions
• Excellent communication and presentation skills
• Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to christine@asiarecruit.com.my.

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant