Customer Care Officer (Open to Fresh Graduates) Based in Melaka City

Job details:

• Intake: 21 October 2024 (Monday)
• Working location: Melaka City
• Working hours: Rotational Shift
• Working days: 5 working days (Included public holiday and weekend), 2 days off
• Employment status: This is 1 year contract job (After 1 year will change to permanent or renew contract, based on own performance)

Job responsibilities:

• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customers need.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.
• Take in service application and request for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
• Participate in ad-hoc projects as requested.

Job requirements:

• Min qualification: SPM with 1-year relevant work experience.
• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
• Candidate with or without customer service experience can apply.
• Must be able to communicate and write well in ENGLISH.
• Ability to speak MANDARIN AND ENGLISH (Dual language allowance of RM600) is an added advantage but not necessary.
• Good interpersonal and communication skills.
• Basic computer literacy (MS Office).
• Must be able to work on shift basis with additional fixed allowance of RM250 (1 shift = 9.5 hours) (5 working days).
• Shift Allowance RM9/day for shift that ends at 8pm onwards.
• Candidate must be willing to work on rotational shift.
• Candidate must be willing to work in Melaka City.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to ashley@asiarecruit.com.my.

Consultant in charge of the role:

Ashley Tiong
Recruitment Consultant
WhatsApp no: +60 16-688 6389