Customer Service Officer ( Call Centre ) 5.5 work week

Job scope -

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

What we are looking for in an ideal candidate:

• Min 2 years of experience in call center and above
• Ability to build relationships and communicate successfully, both internally and externally
• IT literacy; Knowledge of Microsoft Office Suite preferred
• Bilingual will be a definite plus (to liaise with our clients and applicants from PRC)
• Strong written and verbal communication skills in English
• A positive attitude to continued learning.
• Strong organization skills, with an ability to stay focused on assigned tasks.
• Attention to details.
  
  REQUIREMENTS
• Min 2 years of experience in call center and above
• Diploma and above 
• Demonstrates good communication skills and able to work in a fast-paced environment.