Bartender - Hotel

JOB OVERVIEW

The bartender assists the Mixologist in all aspects of operations in one or more full-service food & beverage outlet(s) on a daily basis and helps coordinating special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. As a Bartender, you are responsible to prepare alcoholic and non-alcoholic beverages for bar and restaurants guests, to learn how to make classic cocktails, interacting with patrons, taking orders, dealing with payments, promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

We want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Brand overview -Singapores destination gourmet playground for Italian food, drinks, entertainment and lifestyle. Composed of an eat-in or grab-n-go morning, lunch and daytime gourmet delicatessen that then transforms into an Italian Aperitivo vintage cocktail bar and decadent dessert bar every evening, this Restaurant and Bar brings something to Singapore that the city has not yet seen.

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS Assisting the Mixologist and Bar Manager to maintain procedures to (1) ensure the security and proper storage of bar inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.

RESPONSIBLE BUSINESS Follow respective opening and closing procedures established. Ensure that all bar equipment (coffee and beer & water machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all bar facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Bar Manager immediately of any maintenance and repair needs. Verifying information to ensure that customers are old enough to drink. Dispose of all waste, clear and clean all glassware, wipe down bar and preparation areas. Prepare mixers, cut fruit, receive requisitions, check par stock levels. Refill mixers, top up ice bin. Provide opening and closing inventory of spirits, beers and wines in accordance to established policies and procedures. Perform other duties as assigned. Responsible for helping the hostess, waiter/waitress in the performance of their jobs. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlets operation. Responsible for the overall sanitation and cleanliness of the outlet during the shift. Responsible for the proper maintenance and good working order of all equipment and fixtures in the beverage outlet.

Responsible for consistently implementing the service standards and operating procedures

in the beverage outlet.

Performs other duties and responsibilities assigned by immediate superior, which leads to

guest satisfaction and profit for the hotel.

Alert management of potentially serious issues.

Handling tactfully on guest request or complaint

To ensure the standards of service are delivered

To Achieve the Service Step Consistently:

Efficient in delivering service

Timely and sincere interactions

Represents a luxury service environment

Consistently Execute the Standards & Sequence of Service Steps

Ensure the sequence of service steps are in the best sequence for the guest

To understand the Guest:

Identify who they are

Understand their mood

Adapt to their immediate situation

To adapt to the guests situation:

Read their body language

Interpret their situation

Listen to their needs

Sense timing as appropriate

GUEST EXPERIENCE

Ensure guests are greeted upon arrival. Respond appropriately to guest complaints.

Establish and implement appropriate service recovery guidelines in order to ensure total

guest satisfaction.

Greet, smile and maintain eye contact with guests at all times

Deliver responsive, warm and caring service to guests

COMMUNICATION

Reports to the Bar Manager and/or Supervisor.

Coordinates with the Bar Manager, concerning special menus, availability of menu items (Item 86) and changes in the menu.

Coordinates with the other staff within the department and other department in the performance of duties and responsibilities

SECURITY & SAFETY Be aware of hotels fire evacuation and emergency policies and procedure, especially those related to guest and staff evacuation to insure full evacuation in safety condition of the hotel if required.

TECHNICAL RESPONSIBILITIES Knowledgeable of all the standard operating procedures in the outlet. Capable of implementing consistently in his/her shift all the service standards established for the outlet. Assists in the mise-en-place at the prescribed hours. Checks at the start of the shift that all supplies in the station are complete. Checks from time to time the availability of seats, greets guests and seats guests when host/hostess not available. Recognizes quality product and presentation, in food and drinks. Knowledgeable of the outlets menu and drinks, its standard quantity, presentation and preparation. Presents menu, takes order, offers suggestions and promotes the specialties. Visits the guests at the bar, to confirm guest satisfaction after 2nd sip. Handles guest complains professionally and satisfactorily and report to supervisor on duty without delay. Checks the accuracy of the guests check before it is presented to the guest. Knowledgeable in bar tendering and wine & beer service. Capable of operating all the equipment in the outlet. Implements the clean as you go policy and complying with cleaning schedule established. Capable of performing cashiering responsibilities, including the operation of cash register

ACCOUNTABILITY Barista; sense of urgency, high energy level, organizational ability, guest service orientation, communication skills, team player, honesty and integrity, reliability

QUALIFICATIONS AND REQUIREMENTS Able to have a good coffee knowledge/certification in coffee making 1 year experience in similar role Minimum O level or equivalent education requirement Barista Training with reputed café/School would be an advantage High volume experience with coffee making equipment Working knowledge of all forms of coffee and standard beverage recipes Positive attitude with a passion for service & a ready smile Wiliness to learn new and innovative ideas for food and service Able to think out of the box in difficult and challenged situations For Individuals with a serious passion in F&B Positive working attitude and a ready smile