RETAIL STORE MANAGER / ASSISTANT MANAGER (F&B)

JOB SUMMARY

The Retail Store Manager bears the overall responsibility for the profitability of the chain store. He/she performs store-level supports functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory and back office support.

Job Description

• Plan roster for operations staff
• Ensure daily opening and closing duties in the store are properly executed
• Effectively manage recruitment, lead and manage employees, oversee operations, handle customer complaints, and generate financial/ cost reports
• Manage, direct and coordinate all operation-related activities in a proficient and effective manner
• Maintain a high level of customer service standards
• Provide coordination and services for both kitchen and service
• Perform inventory checks and product ordering
• Ensure overall store image is maintained and the brand is always well represented
• Provide suggestions or develop a new SOP to improve operations and employee duties for the betterment of the customers
• Coach and conduct training for quality and efficient operational excellence
• Communicate daily and act as a liaison between operations staff and management
• Ensures a safe, secure, and legal work environment
• Develops personal growth opportunities
• Execute any other duties as requested by immediate superiors

Job Requirements

• At least 5 years of working experience in the Retail / F&B industry is required for this position
• Excellent interpersonal skills
• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field
• Preferably Manager specialized in Retail/Food/Beverage Service or equivalent
• Ability to commence work immediately highly advantageous