Customer Service Officer ( Call Centre ) - Shift work

Job Description

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

What we are looking for in an ideal candidate:

• Academic qualifications: Minimum N or O level and above
• Relevant experience in call center
• A minimum of 1 year of working experience in similar capacity
• Ability to build relationships and communicate successfully, both internally and externally
• IT literacy; Knowledge of Microsoft Office Suite preferred
• Singaporean
• Bilingual will be a definite plus (to liaise with our clients and applicants from PRC)
• Strong written and verbal communication skills in English
• A positive attitude to continued learning.
• Strong organization skills, with an ability to stay focused on assigned tasks.
• Attention to details.

REQUIREMENTS:

• Preferably with prior customer service experience
• Demonstrates good communication skills and able to work in a fast-paced environment.
• Comfortable to work rotating shift hours including weekends and public holidays.

Only shortlisted candidates will be contacted.

Thank you