F&B Server

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures

PEOPLE

• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled

GUEST EXPERIENCE

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures o
• Prepares for service by ensuring: Grooming is impeccable and in accordance with ICSRQ personal presentation standards
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on Lighting is on
• Outlet is ready for service and guest comfort
• o Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and upsold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Payment methods are handled accurately
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned - Guests are conversed with in relation to the food and beverage products - Carries out effective beverage service by ensuring:
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard

RESPONSIBLE BUSINESS

• Mise en Place and Food Preparation
• Assist with receiving and storage of goods
• Clean and maintain equipment and premises
• Maintain hygienic standards and procedures
• Assist with the preparation of functions and service
• Assist with cellar operations
• Assist with the preparation of an outlet for service including: Cleaning of equipment ,Sorting of stores equipment, Cleaning and maintaining glassware for service , Cleaning and maintain flatware for service o Cleaning and maintain china for service, Preparing waiter stations ,Preparing buffet service ,Preparing service equipment and materials o Assisting with table preparation
• Mini Bar duties including: o Filling mini-bar trolleys o Checking used stock against issued stock o Replacement of stock in accordance with mini-bar procedure o Recording of replacement of stock o Billing procedures in line with hotel policy o Ordering of mini-bar items o Storing of mini-bar items
• Establishes and maintains effective employee working relationships Attends and participates in daily briefings and other meetings as scheduled Attends and participates in training sessions as scheduled

ACCOUNTABILITY- Report to Captain or Supervisor.

QUALIFICATIONS AND REQUIREMENTS

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving and training abilities.
• High school graduate and above
• At least 1 year experience in restaurant food service.