Logistics and Client Services Coordinator

OVERVIEW

We are recruiting on behalf of our client for a Logistics and Client Services Coordinator. Our client is a specialist international shipping company focused on transporting classic and vintage vehicles from Europe to North America, managing end-to-end logistics across multiple countries and carriers. This is a full-time, remote position that requires consistent availability during US Eastern Standard Time (EST) business hours. The successful candidate will be the operational link between the client's internal logistics processes and its customers, ensuring shipments move on schedule and that clients are kept informed every step of the way. Full training will be provided, making this an excellent opportunity for a motivated candidate looking to build a career in international freight and trade.

KEY RESPONSIBILITIES

Track intermodal shipments across ocean freight, port networks, and overland transport, ensuring accurate status updates at every stage

Prepare, review, and organize customs documentation required for international vehicle imports and exports

Vet and dispatch shipments to carriers, confirming all details are complete and compliant before release

Communicate directly with clients to provide timely shipment updates, address queries, and resolve service issues promptly

Capture and maintain accurate data across the company's transport management software

Coordinate with overseas agents, carriers, and port authorities to resolve delays or discrepancies

Manage general administrative tasks to support the broader operations team as needed

REQUIREMENTS
Matric (Grade 12) is essential; a National Diploma or relevant NQF Level 6 qualification in Logistics, Supply Chain, Business Administration, or a related field is advantageous
Fluent written and spoken English with strong business communication ability
Solid computer literacy, including proficiency in Microsoft Office and comfort learning new software platforms
Ability to manage competing priorities and meet tight deadlines with a high degree of accuracy
Reliable home office setup with stable internet connectivity to support remote work during EST business hours
A self-directed work ethic with the ability to make sound decisions independently when needed

PREFERRED EXPERIENCE
Prior experience in freight forwarding, shipping, or international logistics, even at a junior or administrative level
Exposure to customs documentation or import/export procedures, whether locally or internationally focused
Experience in a client-facing or customer service role, particularly in a high-volume or deadline driven environment
Familiarity with transport management systems or freight tracking platforms

KEY COMPETENCIES
Strong communication skills
High attention to detail
Strong organizational skills
Ability to work independently
Professionalism and reliability