Support Engineer

Our client is s software development company with presence in New York, USA and Santiago, Chile. They are currently seeking a Support Engineer to join their Chilean team.

Mission:

Support is a key area within the company, which takes pride in having a top-notch in-house Customer Success team that ensures a seamless user experience. To further elevate the level of support, the company is seeking a Support Engineer to collaborate with both the Customer Success and Engineering teams in assisting users.

Responsibilities:

• Be the bridge between the Customer Success team and the Engineering team.
• Troubleshoot user issues that are escalated by the Customer Success team.
• Define and create support tools to help better understand trends, troubleshoot data problems, and assist the Customer Success team.
• Interact with users to help troubleshoot any engineering or data-related issues they might encounter.
• Communicate constantly with the rest of the Engineering team to learn how everything works and share what users are having problems with.

Required Qualifications:

• 3+ years of experience working as a developer or support engineer.
• Experience with Javascript and SQL.
• Excellent communication skills.
• English proficiency; all of the meetings and internal communications are in English.
• Based in Santiago, Chile.

Desired Qualifications:

• Bachelor in Computer Science or equivalent.
• Experience with: Google Cloud / Firebase / Firestore, Retool, Mobile apps, one or more modern front-end web frameworks (React, Vue, Angular).

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