Operations Associate

Employment Type: Full-time
Location: Remote
Working Hours: U.S. Central Time (CST)

About Us

Advanced Asset Management (AAM Living) delivers smart, data-driven property and asset management solutions across Texas, Colorado, and New Mexico. We specialize in maximizing occupancy, optimizing operations, improving turnover speed, and creating high-quality resident experiences. Our portfolio spans multifamily, affordable housing, build-to-rent, and community-centric living environments where operational excellence drives financial performance.

We are modern, tech-enabled, people-centric, and driven by efficiency, transparency, and continuous improvement.

Role Overview 

We are seeking an Operations Associate to support the day-to-day leasing and administrative operations of our properties. This role will assist with applicant screening, leasing documentation, move-in and move-out coordination, resident communication, and maintaining accurate records in property management systems. The ideal candidate is organized, detail-oriented, and comfortable managing multiple leasing activities while providing timely support to prospects, applicants, residents, and property management teams.

Key Responsibilities 

• Screen rental applicants and conduct initial qualification checks.
• Manage and track leasing leads in the property management system.
• Generate and prepare lease agreements for new residents.
• Follow up with applicants for missing documents and application updates.
• Coordinate and process resident move-ins.
• Handle move-out notices and assist with move-out processing.
• Communicate with prospects, applicants, and residents via email or phone.
• Review tenant ledgers and assist with correcting ledger discrepancies.
• Upload and organize leasing and resident documentation.
• Maintain accurate records in property management software.
• Send reminders for application steps, move-ins, and lease renewals.
• Assist property managers with day-to-day operational and administrative task.

Required Qualifications

• Bachelors degree in Business Administration, Management, Real Estate, or a related field — or equivalent practical experience.
• 1–3 years of experience in operations, leasing, property management, or administrative support roles.
• Strong communication skills (written and verbal) with the ability to interact professionally with applicants and residents.
• Proficiency with property management software (e.g., AppFolio, Yardi, ResMan, or similar).
• Ability to multitask, stay organized, and manage high‑volume workflows in a fast‑paced environment.
• Strong attention to detail with a focus on accuracy in documentation and record‑keeping.
• Comfortable handling confidential information and sensitive resident data.
• Ability to work independently and as part of a team. 

Benefits

• Competitive compensation package.
• Paid time off.
• Opportunities for professional growth and career advancement.
• A collaborative, innovative, and high-performance work environment.