Our client is a leading retailer in the established luxury time pieces industry. They have presence of 50 boutiques in twelve key cities in the Asia Pacific region.

This role is part of the Digital Technology Services (DTS) team that is critical to our client's organizational transformation towards technological and digital leadership within the specialty watch retail sector.

Responsibilities

• Responsible for user requests, incidents and Level 1/ Level 2 issues
  

• Conduct tests on applications to identify potential areas of improvements

• Escalate issues to vendors and resolve them in a timely manner

• Collaborate with vendors on new requirements

• Provide training and support to other teams where necessary

• Excellent problem-solving skills to provide root cause analysis of problems and workarounds

• Maintain functional support documents, process flows, user stories, test cases, integrations etc

• Proactively assign, manage and prioritize relevant support tickets in queue

• Deployment support for software upgrade activities

• Communicate and provide ticket status updates to business users on a timely manner

Requirements

• Bachelor's Degree in Computer Science or equivalent

• Diploma holders with relevant experiences will be considered

• At least 5 years of experience in CRM/ERP application support

• Experience with Infor M3, SugarCRM, SalesForce is a plus

• Ability to grasp complex application business logic and business processes

• Ability to perform critical thinking on connections between systems effectively

• Strong multi-tasking and time management skills

• Positive attitude, adaptable, collaborative and strong team player

What's next?

If you're interested in this role, click Apply To Position or drop an email to edwinphee@adstifysearch.com


Edwin Phee
Recruitment Consultant
EA Personnel Number: R22107031
EA License Number: 20C0292