Head of Telesales

Key Responsibilities:

Objective:

• Oversee daily operations of the telemarketing team to achieve sales KPIs in alignment with company objectives and strategies.
• Manage sales and support teams to ensure targets and quality standards are met.
• Drive the telemarketing team to meet key performance indicators such as approval rates, average order value, delivery rates, and revenue targets.

Responsibilities:

• Develop and implement procedures and policies to ensure sales targets are met.
• Set KPIs for the team to achieve goals.
• Create effective call scripts and sales promotions to attract customers.
• Analyze sales data to improve processes, allocate resources efficiently, and enhance customer satisfaction.
• Monitor random calls to ensure quality, minimize errors, and track performance.
• Ensure all communications and data are accurately recorded and updated.
• Review staff performance, identify coaching needs, and plan coaching sessions.
• Handle complex customer complaints or inquiries.
• Support subordinates in resolving difficult issues and provide direction.
• Recommend staffing changes, including hiring, promotions, demotions, vacations, leaves of absence, and staff releases.
• Evaluate staff performance based on KPIs.
• Prepare daily sales reports.
• Motivate and retain staff.
• Manage leads and capacity to meet KPIs.
• Build and develop the sales team.

Qualifications:

• Minimum of 2 years of experience in telesales management with a team size of at least 100 members.
• Proficient in English communication.
• Strong negotiation, presentation, and communication skills.
• Dynamic, professional demeanor with fast action capability.
• Strong leadership, motivation, and coaching skills.
• Excellent analytical skills.
• Effective pressure and time management skills.
• Familiarity with a startup environment and good reporting skills are preferred.

Benefits:

• Full salary paid during the 2-month probation period.
• Nearly full salary coverage for social insurance.
• Premium health insurance after probation.
• Annual salary reviews, with potential for increases based on performance.
• Year-end bonuses based on KPIs.
• Participation in team-building activities and annual health check-ups.