Sales and Order handling support engineer

Market Research

Determine key customers in Thailand for new and existing customers; Analyze past records of customers to understand business; Determine market strategy to cater to various identified segments/customers; Assess internal capability to suitably serve customer needs; Identify competitor activities/strategy at customer level; Understand key dynamics of market and major activities in steel segment; Prepare and submit report to management appraising of key customer activities and development.

Lead Generation/Prospecting

Plan visit to customers and understand their requirements for new project, services & spares, revamp & modernization; Communicate and collaborate with engineering and sales department to identify new developments/modifications on equipments; Update customers on product/process improvements; Secure sign off on travel plan.

Initial Scoping/Qualification

Evaluate whether customer needs can be served by Company's India's business portfolio; Identify possibility of leveraging SDE offerings and capability to serve customer needs; To work on enquiry/ proposal in coordination with respective CoE of SMI ; Quotation submission to customers.

Pricing and Negotiation

Determine margins (governed by established corporate guidelines) in collaboration with pre-sales commercial team for equipments & repairs; Submit proposal to customers; Revalidate offers technically and commercially in collaboration with SMI colleagues; Conduct first level negotiations with customers; On receipt of orders confirming customers on order acceptance; Hand over orders with all information to SMI order execution team.

After Sales Service

Seek feedback from customers to determine customer satisfaction; Track and flag open issues to relevant stakeholders; Coordinate and follow-up with internal teams for issue resolution; Support internal teams with market info.

Key Account Management and Customer Relations

Conduct periodic visits to customers to build relationships; Showcase capability and expertise of group product portfolio to potential and existing customers; Explore opportunities for developing further business from key accounts; Align group capabilities in OEM & service domain with identified customer needs.

Qualification & Experience:-

• B.E. Mechanical
• 5 - 10 years of industrial sales and maintenance experience preferably of heavy stationary process equipment from steel industry.
• Presentation Skills on technical topics
• Travelling to visit customers as per business requirement.
• Attitude for sales and order handling support
• Strong verbal and written communication skills.
• Ability to work independently and be a self-starter, hungry for success.
• Good at Microsoft Office tools.
• Excellent attention to detail and ability to manage multiple deadlines simultaneously
• A collaborative, solution-focused approach with strong written and spoken communication skills in English.