Travel Portfolio Development Manager (Insurance Industry)

Position Summary - 

This role involves overseeing and managing the day-to-day requirements of our Client travel insurance partnership. As the Portfolio Development Manager, he/she will play a critical role in optimizing product offerings, pricing strategies, claims management, sales distribution, and partnership programs.

Dimensions of the role - 

Responsible for overseeing and managing the operational aspects of the Client travel insurance partnership.
The Manager will play a key role in driving growth, customer satisfaction, and operational efficiency within the travel insurance portfolio.

Key Responsibilities - 

Serve as the single point of contact (SPOC) for the Client travel insurance partnership, fostering strong relationships with all stakeholders and departments to our Client in Malaysia.
Collaborate closely with internal teams and Client representatives to align goals, ensure operational efficiency, and address travel-related challenges.
Continuously assess and enhance the travel insurance product portfolio to meet market demands, GWP targets and customer needs.
Drive product innovation, enhancements, and customizations in collaboration with cross-functional teams such as Pricing and Underwriting, Legal and Compliance, Sales Distribution and Partnership, Claim and
Customer Service, etc.
Develop and execute pricing strategies for travel insurance products in alignment with market trends, regulatory requirements, and competitive positioning in Malaysia market.
Analyse pricing data and market insights to ensure competitive pricing while maintaining profitability.
Oversee claims management processes, ensuring efficient and customer-centric resolution of claims for policyholders.
Collaborate with internal operations and claims teams to enhance the claims experience, streamline processes, and uphold high customer satisfaction levels.
Collaborate with Sales and Distribution teams to design and implement effective sales strategies, leveraging the Client partnership to drive growth and achieve GWP target and profitability.
Develop and manage agency programs, incentives, and marketing campaigns to maximize the value of the Client collaboration.
Define and monitor key performance indicators (KPIs) for the Client travel insurance portfolio, tracking progress against targets.