Customer Service Executive Air Export / Import

Job Title: Customer Service Executive Air Export / Import
Department: Air Operations
Experience Required: 5 years
Location: Bangkok, Thailand

Required Details

• Salary Range: 30,000 40,000 THB (based on experience)

• Benefits/Allowances: SSO, Provident Fund, Group Insurance

• Working Days & Hours: Monday to Friday (8:30 AM 5:30 PM)

• Dress Code: Formal (MondayThursday), Semi-Casual (Friday)

• Interview Rounds & Mode (Online / F2F):

  1. 1st Round: Pre-screening call (phone)

  2. 2nd Round: Interview with Team Leader (Face-to-Face)

  3. Final Round: Interview with Country Manager (Face-to-Face, same day)

• Reporting To: Country Manager

• Office Location: Freezone Airport

• Team Size: 1 person

• Tools/Software: CargoWise, Internal Company System

• Reason for Hiring: Replacement

• Expected Joining: January 2026

• Monthly Shipment Volume: Approximately 150 shipments

• SLAs/KPIs: Monthly KPIs (details explained during the interview)

Company Introduction
The company is a leading provider of logistics services, trusted by global organizations across industries for its expertise and strong customer focus. With a presence in over 60 countries, it offers a unique combination of global capability and local expertise, providing customers with a competitive logistical advantage.

Role Overview
The Customer Service Executive (Air Export & Import) will act as the primary point of contact for clients, managing international air shipments and ensuring smooth coordination across stakeholders. The role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced logistics environment.

Key Responsibilities
Air Export Operations

• Manage customer bookings and coordinate air export shipments with airlines and agents.

• Prepare, review, and issue all export documents (AWB, Commercial Invoice, Packing List).

• Coordinate with operations and warehouse teams for timely cargo handling and delivery to airline terminals.

• Track export shipment status and provide proactive customer updates.

• Handle exceptions, delays, and resolve operational issues effectively.

Air Import Operations

• Track incoming air shipments and liaise with overseas agents and airlines.

• Verify and process import documents (Arrival Notice, Delivery Order, Customs documents).

• Coordinate with customs brokers for timely clearance.

• Communicate with customers regarding arrival schedules, document requirements, and delivery arrangements.

• Coordinate last-mile delivery with internal transport teams.

Requirements

• Bachelors degree in Logistics, International Business, Supply Chain Management, or a related field.

• Minimum 5 years of experience in air freight forwarding (import/export operations or customer service).

• Strong understanding of international air freight procedures, Incoterms, and customs regulations.

• Hands-on experience with logistics systems (CargoWise, SAP, Company Internal System, or equivalent).

• Good command of English (spoken & written); additional languages are a plus.

• Strong organizational, multitasking, and communication skills.

• Ability to work under pressure and meet tight deadlines.