Moderator Role

Start Date 1st April

Language: Bahasa Indonesia

Natives with Spouse VISA in Malaysia

Contract Duration - 3 months contract renewable depending upon the project

Native speakers - Yes

English Skills - Yes (B1/B2)

Work mode: WFH

Working days/hours: Monday to Friday/Normal office hours

Location Malaysia

Interview process: Online assessment > Operations interview > Selection > Offer

The key job responsibilities include the following:

• Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
• Become and remain knowledgeable about online community standards Thoroughly check content with quality and accuracy
• Approve or disapprove new and changed submissions based on the Moderation Guidelines
• In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
• Understanding client policies and guidelines, and making decisions based on them.
• Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
• Proven ability to balance multiple priorities and strong attention to detail
• Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
• Creative writing, consistent format and citations
• To do Peer audits as a part of the process model and also to assist in training as per need
• All KPI related tasks must be followed & adhered to avoid business impact.