Customer Service Manager (BPO finance)

About this role: We are seeking a Customer Service Manager...

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to
• moderately complex customer support, and engage key stakeholders and business
• partners associated with customer service
• Identify and recommend products for customer service and productivity standards and
• goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet
• business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners,
• relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or
• equivalent demonstrated through one or a combination of the following: work experience,
• training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Proficient in Microsoft Office