Customer Service Team Lead (CS/BPO)- English B2 Level- YOGYAKARTA

FULLTIME JOB OPPORTUNITY!!
Mid March joiners only OR Immediate Joiners !!!

About Client : Industry IT Services and IT Consulting
Company size: 10,001+ employees
Headquarters: Newark, California
Specialties: Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers
US$ 2.1B

ROLE- CUSTOMER SERVICE TEAM LEAD (Excellent English -B2 Level)
Location- Yogyakarta, Indonesia

IMPORTANT :
- exp as CS Team Leader min 1 year
- ready to work in shifts including night shift
- max budget: 5,800,000 IDR


Role Description

This is a full-time on-site role as Customer Service Team Lead in Bengaluru. The Customer Service Team Lead will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues while maintaining a professional and positive environment.

Qualifications

• Customer satisfaction and customer support skills.
• Must have international voice process experience.
• Customer service management and communication skills
• Excellent interpersonal and leadership skills
• Ability to manage a team and handle customer escalations.
• Experience in a customer service or call center environment.
• Bachelor's degree in business or related field is preferred.
  
  To Apply Kindly share resume on tmlead@adiresourcing.com
  OR
  Line ID: nikita5577
  OR
  WhatsApp : +91 9922648280