Job Openings Customer Service Team Lead (CS/BPO)- English B2 Level- YOGYAKARTA

About the job Customer Service Team Lead (CS/BPO)- English B2 Level- YOGYAKARTA

FULLTIME JOB OPPORTUNITY!!
Mid March joiners only OR Immediate Joiners !!!

About Client : Industry IT Services and IT Consulting
Company size: 10,001+ employees
Headquarters: Newark, California
Specialties: Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers
US$ 2.1B

ROLE- CUSTOMER SERVICE TEAM LEAD (Excellent English -B2 Level)
Location- Yogyakarta, Indonesia

IMPORTANT :
- exp as CS Team Leader min 1 year
- ready to work in shifts including night shift
- max budget: 5,800,000 IDR


Role Description

This is a full-time on-site role as Customer Service Team Lead in Bengaluru. The Customer Service Team Lead will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues while maintaining a professional and positive environment.

Qualifications

  • Customer satisfaction and customer support skills.
  • Must have international voice process experience.
  • Customer service management and communication skills
  • Excellent interpersonal and leadership skills
  • Ability to manage a team and handle customer escalations.
  • Experience in a customer service or call center environment.
  • Bachelor's degree in business or related field is preferred.
    
    To Apply Kindly share resume on tmlead@adiresourcing.com
    OR
    Line ID: nikita5577
    OR
    WhatsApp : +91 9922648280