Customer Service Support (Mandarin/Cantonese

Designation

Associate Customer Support for Interpretation & Translation Support

Experience in years

0 to 5 years

Relevant Experience

0 to 5 years

Qualification

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Language Proficiency
(Read / Write / Speak)

Mandarin/Cantonese - read/write/speaking skills

Working hours

5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role

Translation Support

Work Location:  Cyberjaya (Work From Office)

Key Responsibilities and Accountabilities

Provides meaning-for-meaning interpreting.

Follows interpreter protocols as per training, policies, and procedures.

Follows all policies and procedures related to information confidentiality and interpreter ethics.

Attends all required training.

Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.

Maintains confidentiality as policies.

Uses standard office equipment such as telephones, computers, copiers, and fax machines.

Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).

All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.

Knowledge, Skills and Abilities

Fluency in Mandarin/Cantonese & English

Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English

Basic understanding of linguistics and different cultures.

Skilled in adjusting to rapidly changing circumstances

Ability to react calmly and effectively in emergency situations

Strong attention to detail and accuracy

Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

Skilled at keeping supervisors informed of problems or issues

Exceptional commitment to confidentiality

Skilled in establishing and maintaining effective work relationships

Uses MS Office applications such as Outlook, Word and Edge (or other internet browser)

Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.