Customer Service Representatives (Work in Indonesia)

Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.

Job Responsibilities:

• Manage a high volume of calls in a timely and efficient manner
• Accurately identify and address customer needs
• Conduct thorough investigations into customer issues
• Provide effective solutions to resolve customer concerns
• Maintain detailed records of customer interactions within the call center database
• Consistently meet performance targets for quality conversations

Qualifications:

• 1-2 years of experience in a call center or customer service environment
• Demonstrated passion for social media engagement and human interaction
• Willingness to relocate to Yogyakarta, Indonesia
• Flexibility to work in a rotating shift schedule, including graveyard hours
• Fluency in Thai and English
• Open to applicants of Thai nationality only