Electronic Sales-Customer Service - Voice, Email, Backoffice-TH + EN (B2)

Role : Electronic Sales-Customer Service - Voice, Email, Backoffice
Location : Bang Na, Bangkok
Date of Joining (Start date): 22nd March

Project Industry: Electronic Sales

Task: Voice, Email, Backoffice

Requirement:

TH + EN (B2)

Service minded

Preferred Bachelor

Days -off : 2 days, depending on schedule.

Shift - 24-7 (14:00/ 22:00)

Budget : 22,000 THB //Meets KPI 1,000/M//Meets Attendance 750 /M


Excellent Communication in English ( B2)

• Greet and handle multiple types of calls from members, businesses, etc. in a friendly and professional manner
• Handle inbound calls focusing on customer retention
• Explain products and/or services to up sell and cross sell to new and current customers
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and services