General Manager (Telesales)

Key Responsibilities:

1. Strategic Planning and Operational Setup:

- Utilize strong business acumen to conduct situational analysis and geographical targeting, aiding the Board of Directors in making timely and informed decisions.
- Establish infrastructure and complete all preliminary operations setup with guidance and support from Headquarters (HQ), including effective connections with external partners in various areas:

• Products: Collaborate with factories for product development, registration, and compliance.
• Logistics: Coordinate with third-party logistics providers for fulfillment and last-mile services.
• Infrastructure: Work with telephone system and infrastructure companies to set up a call center.
• Legal Matters: Engage with consultants and law firms to ensure business compliance with local laws.
• Recruitment: Assist HQ with recruitment activities.
• Conduct research related to local marketing, sales, online activities, customer, and competitor analysis.

2. Daily Business Management and Budget Control:

• Oversee sales, revenue growth, profitability, and other quality targets, including product quality, distribution, and customer service satisfaction.
• Develop, implement, and monitor operational plans within budget to achieve KPIs and business targets, ensuring alignment between the country team and regional processes and procedures.
• Create and implement continuous improvement initiatives for all KPIs.
• Maintain strong relationships with partners and agents, addressing issues to ensure smooth daily operations.

3. Reporting

• Generate business performance and regulatory compliance reports for corporate HQ, providing daily, weekly, and monthly updates as required.
• Produce additional reports to secure maximum market share and sustainable growth.

4. Employee Management:

• Manage local team expectations, especially regarding rapid operational changes, by communicating needs, priorities, KPIs, and strategies from the Board of Directors.
• Involved in staff selection, training, development, scheduling, and ongoing professional development.
• Plan capacity and build the capability of country teams to achieve KPIs.
• Lead by example, demonstrating a commitment to getting tasks done efficiently.

Qualifications:

Skills and Experience:

• Expertise in sales, market penetration strategies, and manpower development.
• Strong problem-solving, organizational, communication, and negotiation skills.
• Excellent analytical skills and strategic thinking abilities.
• Customer-centric mindset with strong leadership and presentation skills.
• Proficiency in both local language and English.
• Ability to work in a dynamic and fast-paced environment, with a strong work ethic and adaptability.
• Motivated self-starter with minimal supervision, capable of assembling and managing teams.
• Versatile personality with good exposure to dynamic business conditions.

Education and Experience:

• Strong background in sales, insurance, marketing, or operations.
  Bachelors or master's degree in any discipline.
• Over 6 years of experience in team management, P&L calculation, and monitoring.
• Experience in leading and managing various organizational functions (departments, divisions, operations, HR, finance, sales).
• Experience in product sourcing, logistics, e-commerce, or operational setup is a plus.

Benefits:

• Work in a dynamic, multinational environment with numerous development opportunities.
• Collaborate with a diverse global talent pool and specialized teams.
• Empowering culture with full ownership and responsibility in projects and innovations.
• Competitive salary package, fully paid during the probation period.
• Performance-based incentives, including an attractive year-end bonus and biannual salary reviews.
• Premium healthcare package.
• Various benefits, including holiday bonuses, birthday bonuses, and team-building activities.